Eligibility
- Items must be unworn, unwashed, and in original condition with all tags attached.
- Items must be returned within 14 days of delivery.
- Final-sale items, limited drop exclusives, and marked non-returnable items are not eligible for returns or exchanges.
- Undergarments and accessories marked as final sale are non-returnable for hygiene reasons.
Return Window
You have 14 days from the date of delivery to initiate a return or exchange. Requests made after this window will not be accepted.
How to Start a Return
- Email prairieclub.co@gmail.com with your order number and the item(s) you wish to return.
- We will respond within 3 business days with return instructions and the return shipping address.
- Pack the items securely in their original packaging if possible.
- Ship the package using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item was defective or we shipped the wrong item.
Exchange Process
- To exchange for a different size or item, follow the return process above and place a new order for the desired item.
- If the item you want is out of stock (limited drops do not restock), a refund will be issued instead.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact us within 7 days of delivery with photos. We will cover return shipping and send a replacement or issue a full refund.
Refund Processing
Once we receive and inspect your return, a refund will be issued to the original payment method within 5–10 business days. You will receive an email confirmation when the refund is processed.
Final Sale Items
Items marked as "Final Sale" or purchased during final-sale promotions are non-returnable and non-exchangeable.
Contact
Questions about returns? Email prairieclub.co@gmail.com.