We want you to be happy with your Prairie Club experience. This Refund Policy outlines the conditions under which refunds are available.
Physical Apparel
- Eligible items may be returned within 14 days of delivery for a full refund, provided they are unworn, unwashed, and in original condition with tags attached.
- Limited drop items and final-sale products are not eligible for refunds (see product descriptions for final-sale designations).
- To request a refund, email prairieclub.co@gmail.com with your order number and reason for return.
- Refunds are processed to the original payment method within 5–10 business days after we receive the returned item.
- See our Return & Exchange Policy for the full return process.
Coaching & Lesson Packages
- Lesson packages and coaching services are refundable if cancelled at least 48 hours before the scheduled session.
- Cancellations within 48 hours of the session are non-refundable.
- Swing Assessment bookings ($17) are refundable if cancelled at least 48 hours before the appointment.
- If you have already submitted swing videos and received feedback, the assessment is considered delivered and is non-refundable.
Digital Products
- Due to the nature of digital products, they are non-refundable once access has been provided or the product has been delivered.
- If a digital product is defective or not as described, contact us within 7 days for a replacement or refund.
Online Courses
- If applicable, online courses are non-refundable once access has been granted.
- If you experience technical issues preventing access, contact us for support.
Subscriptions & AI Services
- If subscription-based services are offered in the future, they may be cancelled at any time. Refunds for partial billing periods are at our discretion. See our Subscription Terms for details.
Gift Cards
- Gift cards (if offered) are non-refundable and cannot be exchanged for cash.
How to Request a Refund
Email prairieclub.co@gmail.com with:
- Your order number
- The item(s) or service you'd like refunded
- The reason for your request
We will respond within 3 business days.